Lithium-ion batteries are considered hazardous materials and must be shipped in compliance with strict federal regulations. Packaging a battery and getting the right paperwork in order takes extra time.

Packaging & certification

Before a battery even leaves our warehouse in route to you, it must go through Hazardous Material (HAZMAT) certification and approval, which takes about 2-3 business days from when you place your order.

Transit time varies based on location

Regulations require batteries be delivered using ground transportation. Transit times will vary depending on your location.

Track delivery time and status

When the battery leaves our warehouse, you’ll receive a confirmation email with a tracking number from the shipping courier (e.g. FedEx). The courier’s tracking number will give you delivery updates and timelines.

Our bikes are designed at our corporate headquarters. We source components internationally and our bikes are manufactured in China, where 98% of bike components are manufactured. Our Fission team is 100% domestic and when you interact with Fission Technical Support you will be working with trained bike techs to help with your sale and after sales service.

To maintain our streamlined processes, low prices and fast shipping times, all our bikes are packaged and ready to ship out at our warehouses. We do not have the ability to customize orders or make changes to the specifications listed on the website.

Have no fear however, on all Fission models, all these components are standard bicycle parts, so the bikes are in fact quite customizable after purchase. You can change some components, such as the handlebars, grips, seat, or tires, as your wish.

Yes, our dealers near your location provide test ride service, you can come into the shops and test ride our electric bikes.

Battery life span depends significantly on how the battery is maintained. Keep your battery charge level between 30-80% as much as possible. This will significantly increase the lifetime use of your battery cells. Don't store your battery plugged into the charger. Charging should be monitored, and batteries should not be left plugged into a charger.

Charging indicator:

The red LED lights on: The battery is being charged.

The red LED light becomes green: The battery is fully charged and you can unplug the charger.

The battery typically arrives approximately 50% - 80% charged. ONLY use the Fission charger provided. Using another charger can destroy your battery and pose a potential safety risk. Whenever the battery is drained below 30%, be sure to recharge immediately and do not store the battery without charge as this will damage your battery and reduce its lifespan dramatically.

Yes, you can program the bike so the output is limited, and you can limit the throttle speed. But unfortunately you cannot limit the pedal assist by speed, but only by power, or watt output. In effect though, this would keep you under a certain speed. The best way to avoid trouble on the class 1 and 2 trails is to simply to keep your speeds under 20mph at all times, this can be accomplished by lowering your pedal assist level.

Yes! The charge port is accessible on all of our bikes and doesn't require you to remove the battery for charging. But if more convenient, the battery can be removed quickly and easily with the key provided.

Yes, our ebikes are IP5 waterproof. You can ride our Fission bikes in the rain or through a puddle. Do take note that we do not recommend riding during heavy rain due to safety reasons. Also, do not use high-pressured jets to clean the bike. This is to avoid damaging the electrical components.

Yes. As the bikes have been stored, it will be advisable to inflate to your desired hardness.

Yes. The package comes with the necessary tools to assemble the bike. It will be effortless and straightforward.